Youroselle.com is operated by Rose Toy Net Inc. This policy explains returns, cancellations and product support for purchases made through Youroselle.com. Roselle® is the product brand featured in our store.
Customer Care
We take product quality extremely seriously; every product purchased from Youroselle.com is thoroughly inspected before leaving our factory. Upon initial receipt of your order, if there appears to be a defect or damage, please contact us immediately by sending your Order ID, product pictures, or video to our official customer service email: service@rosetoy.net. We will find the best solution for you as quickly as possible.
Customer Service Response Time:
Business Days: Within 24 hours.
Weekends and Holidays: Within 48 hours.
Order Cancellation
Customers have the right to cancel an order before shipping without giving any reason.
How to Cancel: To exercise this right, customers must inform us of the decision to cancel by sending a clear statement to service@rosetoy.net.
Note: Once the package has been shipped from our warehouse (i.e., we have sent you a tracking number), the order cannot be cancelled.
Product Returns
Products purchased from Youroselle.com that are unopened and unused can be returned within 30 days, subject to the conditions below. Standard returns are subject to a 15% restocking fee, and customers are responsible for return shipping as described below.
Return instructions: Contact service@rosetoy.net to confirm the return process and address before shipping any item. The address currently listed for returns is:
259 S CENTER ST NUM 234
CASPER WY 82601
Do not send a package without prior confirmation from our support team.
Return Period: The return window expires 30 days from the day on which you (or a third party indicated by you) acquire physical possession of the products.
Condition Requirement: To be eligible for a return, the products must be sent back according to our confirmed return instructions in the same condition in which they were received. There is no right of return if the packaging is no longer in its original, complete, undamaged, and unused state.
Hygiene Policy: For health and hygiene reasons, we will not accept the return of any product once the plastic seal/bag has been opened, unless the product is found to be defective or broken upon unpacking.
Subjective Preferences: Please note that an item is not deemed defective simply because of a change of mind or personal preference after use. Due to the intimate nature of our products, we cannot offer refunds in these situations.
Cost of Return: For standard returns, customers are responsible for the direct costs of returning the items. We may withhold the refund until we have received and inspected the returned products.
Prior Confirmation: Customers must confirm the return process with our support team at service@rosetoy.net before shipping the package. Packages returned without prior confirmation will not be eligible for a refund.
Defective or Incorrect Items — 90-Day Window: Please contact us within 90 days of delivery to replace a defective or incorrect item. After 90 days, we will no longer offer replacements or refunds. This product-issue window is separate from the 30-day return window for unopened, unused items.
Order/Product Refunds
1.Pre-Shipment Cancellation: If an order is cancelled before shipment, we will issue a full refund for all payments received without undue delay.
2.Standard Returns: We will arrange a refund after receiving the returned products and completing a quality inspection. (Please note that a 15% restocking fee will be deducted from the total order amount).
3.Defective/Damaged Goods: If a product is defective or damaged upon arrival, please contact service@rosetoy.net immediately with visual proof. We will arrange a free re-shipment or a full refund.
Refund Processing Time: 1-3 business days after approval.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
For help with an order or return, contact Youroselle.com. For delivery estimates and destination-specific charges, read our shipping policy.
Nothing in this policy removes any mandatory consumer right that applies in your location. For conflicting product-page wording, this published returns policy and applicable law govern.